Empowering teams to create magic moments in pubs

31 Mar 2026
HRC and Pub - Future of Drinks Stage
Presentation , Recruitment and retention

Great pubs are built on great people. In this session, Katy Moses, MD at KAM, and Steve Alton, CEO at BII, reveal fresh insights from their 2026 Pub Roadmap research, showing how publicans can unlock the full potential of their teams. Learn how to create those standout “magic moments” that delight customers, motivate staff, and drive lasting loyalty, all while building a happier, more resilient pub culture.

Presenter
Katy Moses
Katy Moses, Founder & Managing Director - KAM
Steve Alton
Steve Alton, CEO - British Institute of Innkeeping (BII)