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How to fall in love with a robot: AI voice assistants in hospitality

23 Mar 2022
HRC - Tech X Stage
Hospitality
At a time when consumer expectations and staffing levels do not match, ignoring customer phone calls can be tempting. However, every pub, restaurant, and hotel owner knows that one bad experience can destroy a customer relationship. So what can an operator do? Learn how some of the UK's most innovative pubs have deployed smart AI voice assistants to field customer phone calls, answer questions, and take table bookings. Technology breakthroughs have enabled a new generation of phone automation technology, unlike anything you have heard before.
Speakers
Yan Zhang, COO - PolyAI

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